Background
The Jarrett family recently bought their dream home in Lexington, KY. With two young kids, having a safe and secure home was very important to them. Due to a referral, they chose Renee Jackson Insurance Agency for their homeowner’s insurance, and it turned out to be a great decision.
The Incident
One stormy night, a big thunderstorm hit Lexington. High winds caused a large tree in the Jarrett’s backyard to fall onto their house. The roof was badly damaged, and water leaked into the living room and master bedroom.
The Challenge
The Jarretts were overwhelmed by the damage and worried about the cost and hassle of fixing everything. They needed help fast to make their home livable again.
The Solution
The Jarretts called Renee personally, and things started getting better immediately. Here’s what happened:
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Quick Response: Within an hour of their call, a claims specialist contacted the Jarretts. They gave clear instructions on what to do immediately, like covering the damaged roof to prevent more water from coming in.
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Personal Guidance: The agency assigned a dedicated claims representative. This person was their main contact and explained everything in simple terms, making sure they understood their coverage and what to expect.
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Fast Processing: The agency helped speed up the claims process. They worked with trusted contractors to get quick repair estimates and start the work without delay. They also made sure all the paperwork was done correctly and submitted quickly.
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Fair Settlement: Because of the agency’s thorough work, the Jarretts received a fair settlement that covered all the repairs. Renee and the Renee Jackson Insurance Agency team also arranged for temporary housing while their home was being fixed.
The Outcome
In just a few weeks, the home was repaired, and they were able to move back in. The efficient handling of their claim by Renee and her team made a stressful situation much easier for them.
“We are so thankful to Renee and her agency for their help during a tough time. From the first call to the final repair, they were there for us. Renee was professional and caring, making everything go smoothly. We can’t thank them enough for their excellent service.” – The Jarrett Family
At Renee Jackson Insurance Agency, we’re here to help our clients when they need it most. This case study shows how we support our community with reliable and straightforward service. If you need a trusted insurance partner, contact us today.
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