Chrystal directs office-related activities for all agents and is the first point of contact when a client or prospective client contacts the office. She ensures everything runs efficiently and professionally so that the agency delivers top-notch customer service. She has several years of experience in customer service and retail management. Additionally, Chrystal has ten years of experience in insurance claims, making her particularly helpful when it comes to assessing proper auto coverage and claims assistance. A Lexington native, Chrystal and her husband enjoy traveling, concert-going and raising their two boxer pups.